SHIPPING POLICY

1. FREE Delivery to Hong Kong addresses over purchase HK$300 

2. Standard delivery fee of HK$50 will be charged below purchase of HK$300

3. Shipping will be made 1-6 working days from the date of order

4. Notification will be made for the further delay by email or text

5. No delivery on holidays

6. Once shipping has been made, fifipet is not in charge of any lost or miss delivery

 *Please leave a note as you might not be at home on delivery moment

RETURN & EXCHANGE POLICY

fifipet has 14-days returns policy. Customers may arrange for the return of goods purchased within 14-days of delivery date.

1. Products must be in unused, tags attached and in good resalable condition.

2. For hygienic reasons, we can only accept returns on a case by case basis.

3. Clearance / Sale items cannot be returned or exchanged.

4. For damaged or wrong item delivered, please notify us within 3-days of delivery made and we will offer refund or exchange free of charge. 

5. For any other returns, all return shipping cost is paid by customer

(In case of free delivery order, remaining item must be still over HK$300 otherwise additional standard delivery fee HK$50 will be charged) 

6.Unauthorised returns will not be accepted and may be rejected upon delivery.

7.You can contact our Customer Services team by 6199-0161 or email fifipet.hk@outlook.com to arrange.

 

Under all circumstances, fifipet Hong Kong returns policy is subject to Fair Use. 

fifipet Hong Kong will have final discretion on whether or not to accept returns. 

Refunds will usually be processed within 14days upon arrival after inspection of the returned products.   

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